Fix Failed to retrieve configuration information. in Windows Azure pack Websites

Did you try enabling failed request tracing for a web site in the admin portal for Windows Azure Pack: Websites? And now you’re getting this error when you try to open the configure tab?

Failed to retrieve configuration information.: Please try again. If the problem persists, contact support.

WAP error

Thanks to a kind gentleman on the WAP forums I got the module needed in powershell to edit the websites config. Here is how to fix it.

  1. From the controller open powershell as administrator the run the commands below.
  2. > Import-Module websitesdev
  3. > Set-WebSitesSiteConfig -name <sitename> -RequestTracingEnabled $false

Replace sitename with your site name in the portal. The site name can be found under your Cloud > Websites and the name column.

WAP portal

Here is the output from my CN (controller server).

PS C:\Windows\system32> Import-Module websitesdev
PS C:\Windows\system32> Set-WebSitesSiteConfig -name bake -RequestTracingEnabled $false
Configuration for website bake has been updated.

Leave a Comment

Your email address will not be published.